Submit a Ticket

Last updated: November 14, 2026

Plenty of shops make you fill in a form, pick from a menu and wait for a ticket number. We make it simpler. Every request at Pickl Ink starts as a plain email to one address, and a person reads it. Your email is the ticket, the subject line is how we sort it, and our reply in the same thread is how it gets closed. This page shows you how to write that email so it can be answered in one go instead of three.

1. Start a ticket in one tap

Pick the topic that fits. Each link opens your email app with the subject already filled in. Add your order number to the end of the subject, write your message, and send.

• Spelling or size change: for an order placed in the last 24 hours.
• Cancel an order: also inside the first 24 hours.
• Order status: where it is, or whether a tracking link is available yet.
• Return request: within 60 days of delivery, including a change of mind.
• Problem with an item: damaged, wrong item, wrong text or missing piece.
• Question before ordering: sizes, team orders, personalisation limits.
• Copyright or IP notice: for rights owners; see the DMCA page first.

If the links do not open anything on your device, copy the address support@picklink.shop into any email app and type the subject yourself. It works exactly the same way.

2. What to put in the subject line

A good subject line has two parts: what you need, and the order number. “Return request – order 2817” tells us in one glance which inbox lane it belongs in and which order to open. A subject like “Help” or “Question” still gets read, but it takes longer to sort, especially in the weeks before a league season when many captains write at once.

If you have more than one order, put the number of the order you are asking about. If your question covers two orders, list both numbers in the subject. If you have not ordered yet, write “Question before ordering” and the item, for example “Question before ordering – Varsity Club Crewneck”.

3. What to include in the message

Spelling and personalisation changes

Because we print exactly what is typed, in capitals, we need the correction written in a way that cannot be misread. Say which line it is, then write the new text and spell it out. For example: “Line 7, back name. Currently MCKENZEI. Please change to M-C-K-E-N-Z-I-E.” If the club name is changing on every line of a team order, say so once and give the new name. The limits still apply after a change: 18 characters for a club or team name, 12 for a back name, 22 for a home court line, 14 for a towel or tumbler name.

Changes are only possible within 24 hours of ordering. A ticket sent after that window is still answered, but the item may already be in production. The rules are on Cancel or Change an Order.

Photos

For anything that looks wrong on arrival, one or two photos save a lot of back and forth. Lay the item flat in daylight, show the whole piece in one shot and the problem up close in another. If the issue is the text, make sure the printed line is readable in the photo. Attach the images to the email; there is no upload page. Photos you send are deleted 30 days after delivery.

Returns

Tell us the order number, the item, the size and, briefly, the reason. A change of mind is a perfectly good reason. For change-of-mind returns we send a free return label. Personalised items are returnable within the same 60 days from delivery as everything else. Once the return reaches us, we send the refund within 7 days. See Returns and Exchanges and the Refund Policy.

4. What not to send

• Full card numbers, expiry dates or security codes. We will never ask for them.
• Passwords for your email, your bank or anything else.
• Government ID numbers.
• Logos or artwork to add to an item. Personalisation is text only, and only your own club or group name.

If you have already sent any of these by mistake, tell us in a follow-up email, and consider changing that password or contacting your card issuer as a precaution.

5. What happens after you send it

1. It lands in one inbox. There is one address for every topic, so you never have to guess which department to write to.
2. We reply within 24 hours on business days. The reply comes from support@picklink.shop to the address you wrote from. If you wrote on a weekend, count from the next business day.
3. We may ask one follow-up question. Usually for a missing order number, an unclear spelling or a photo that does not show the problem.
4. We confirm what we did. A change, a cancellation, a return label or a status update is confirmed in writing in the same thread, so you have a record.
5. Reply in the same thread. If you need to add something, answer our email rather than starting a new one. That keeps the whole history in one place.

Check your spam or promotions folder if you have not seen a reply after a full business day. Adding support@picklink.shop to your contacts helps our replies reach you.

6. Examples of tickets that get answered in one reply

A back name typo, caught the same evening

Subject: “Spelling fix – order 3301”. Message: “Hi, line 4 of my team order reads DELAROSA, it should be DE LA ROSA with spaces. That is 10 characters including spaces. Everything else is right. Thanks, Marisol.” This has the line, the wrong text, the right text and a character count inside the 12 limit. Sent within 24 hours, it can be changed.

A sizing question before a club order

Subject: “Question before ordering – Varsity Club Crewneck”. Message: “We are 6 players. Most of us wear L in a regular tee. Would you size down in the crewneck if we want to wear it on its own?” We can answer that without any other detail. Our Size Guide covers the same ground if you want to check first.

A towel that arrived with a problem

Subject: “Problem with an item – order 2954”. Message: “The Courtside Towel arrived with a mark across the name line. Two photos attached, one of the whole towel and one close up.” With the order number, the item and the photos, we can help straight away.

A parcel to Canada that seems slow

Subject: “Order status – order 3107”. Message: “Ordered 12 business days ago, shipping to Ontario. Has a tracking link been issued?” Our stated times are 1-3 business days to make plus 7-14 business days in transit, so 12 business days is still within the estimate, but we will tell you where it stands. More on Order Tracking and Shipping and Delivery.

7. Tickets for team orders and gifts

Captains writing for the whole team

If you placed one order for several players, you are the person we deal with for that order, because the order email and the payment are yours. Collect the corrections from the group chat first and send them together in one ticket, one line per player. “Line 2: size L to XL. Line 9: number 7 to 17. Line 11: back name OKAFOR, already correct, no change.” A single tidy list inside the 24-hour window is far easier to act on than five separate emails from five players, and nobody’s change gets lost in between.

If players ordered for themselves, each player writes about their own order with their own order number. If a captain writes about an order someone else placed, we will reply to the person who placed it before changing anything, so the request should really come from them.

A gift that went to someone else

When you ordered a gift for a doubles partner or a new player and sent it to their address, the order is still yours. If the recipient needs a different size, the simplest path is for you to email us with the order number. The recipient can also write, but we will need the order number and the buyer’s name to find it, and some changes need the buyer to confirm.

League organisers with several orders

An organiser who placed one order per team, say six orders for six teams in six colours, should put all six order numbers in the subject or list them at the top of the message, with the team colour next to each. That way we can answer about the Navy team without mixing it up with the Forest team.

8. Business days, weekends and busy weeks

Our reply time is within 24 hours on business days. A ticket sent on a Saturday afternoon is answered after the weekend, and a ticket sent during a public holiday is answered when business days resume. The same counting applies to our making and transit times, which are also stated in business days.

The weeks before spring leagues and winter indoor sessions are the busiest for team orders. Writing early, with a clear subject and a complete message, is the best way to get your change in before the 24-hour window closes. If a deadline matters to you, such as the change window on an order you placed this morning, say so in the first line of the email.

If you are in Canada, Australia or New Zealand, please remember that our business days follow our own calendar, so a reply may arrive overnight for you. Include the shipping country in any status ticket so we can answer with the right transit estimate in mind.

9. Before you write, a quick check

Many answers are already on the site. The FAQs cover team orders, sizes and personalisation limits. The Help Center groups every support page by situation. Delivery times are on Shipping and Delivery. If none of those answer it, write to us. There is no such thing as too small a question.

10. Contact details

Pickl Ink, 3042 Lake Barkley Rd, Henderson, NV 89052, US. Email: support@picklink.shop. Support is by email only: there is no phone line, no live chat and no social media inbox. Please do not post items back before you have written to us: return instructions, including where the parcel goes, come by email with your label. More ways to reach us are listed on Contact Us.