Shipping & Delivery

Last updated: November 14, 2026

This page covers how a Pickl Ink order gets from our cart to your door: how long we take to make it, how long it is on the road, what shipping costs, where we ship and what to do if a parcel is slow or something looks wrong. It applies to every order placed on picklink.shop. If your question is not here, email support@picklink.shop. We reply within 24 hours on business days.

1. How long it takes to make your order

Every tee, long sleeve, tank, crewneck, hoodie, quarter-zip, hat, beanie, towel, tumbler, mug and tote in the shop is prepared after you order it. That step takes 1-3 business days. For the five personalised pieces, the clock covers putting your club name, back name, number or court line onto the piece exactly as you typed it in the cart. We print what you type, in capitals, so the text you see on the live “how it prints” card, in the cart, at checkout and in your order email is the text that goes on the piece.

No proof or mockup is sent before production. That keeps the making time short, and it also means the moment to check spelling is before you press the order button. If you do spot a mistake after ordering, you have 24 hours to fix it. The steps are on our Cancel or Change an Order page.

Orders placed on a day we are not working start their 1-3 business days on the next business day. A big team order is made in the same 1-3 business days as a single tee. If six players each place their own order on different nights, each order runs on its own clock from the night it was placed, so the last player to check out sets the date the team is complete.

2. Shipping costs and delivery times by country

Shipping is free on every order to every country we serve. There is no minimum spend, no code to enter and no paid upgrade to choose. The rate you see at checkout is the rate you pay: zero. Prices on the site are in USD.

The planning estimate is simple addition: up to 3 business days to make the order plus up to 14 business days in transit. It is an estimate from our stated times, not a guarantee, and we do not promise delivery by any date, whether that is league night, the first week of a ladder, a club social or a holiday. Some parcels arrive sooner, but the full count is the honest number to plan around, especially when a whole team is waiting on the same box.

3. Planning around league night and the season

Here is the way most captains use the numbers. Say your spring league opens on a Thursday and you want 12 players in matching Club Crest Tees for the first round-robin. Start on the homepage sign-up sheet, tap the tee, tap 12 players and tap a size for each one. The sheet tallies how many of each size you need and the team total at the listed price, and “Copy the sheet” drops the tally into the group chat. Then count back 17 business days from that Thursday on a calendar. That day is your “order by” target. Ordering a few days earlier than that gives you room if a player is slow to send a size.

Remember that each player still needs their own cart line with their own size and back name. If the captain places every line in one order, the whole team ships to the captain’s address. If players order separately, each parcel goes to the address that player enters at checkout. Neither choice changes the making time or the shipping cost.

Two more seasonal notes. A Canadian indoor winter league ordering Baseline Pullover Hoodies in December runs on the same 1-3 plus 7-14 business days as a summer order, so the earlier the sizes are settled, the better. And clubs in Australia and New Zealand have their seasons flipped: your summer outdoor session falls around our winter holidays and your winter indoor league lines up with our summer. The count is the same 17 business days; just count back from your own calendar, not ours.

4. Where we ship and where we do not

We ship to addresses in the United States, Canada, Australia and New Zealand. Orders ship from the USA. We do not sell to or ship to any other country, so checkout will not offer shipping for an address outside those four. If you live elsewhere and want to send a gift to a player in one of those countries, you are welcome to order and enter their address as the shipping address.

A common case: a doubles partner wants the gift sent to their own address so they can wrap it before the club social. At checkout, enter your own billing details and choose to ship to a different address. Put the name of whoever will be home to receive it. The order email goes to the email address on the order, so the recipient does not see the order total unless you forward it.

5. Getting the shipping address right

Please check the name, street, apartment or unit number, city, state, province or region, and ZIP or postal code before you place your order. Canadian postal codes, Australian postcodes and New Zealand postcodes all have their own formats, so copy them from a recent letter if you are not sure. A missing unit number is the most common reason a parcel goes astray.

If you notice an address mistake, email us within 24 hours of ordering and we will update it. After that window your order may already be in production or on its way, so write to us anyway and we will tell you what can still be done. For team orders shipped to a club or a court, use an address where someone can accept a parcel; many venues do not take deliveries for players.

6. Order emails and parcel status

Right after checkout you receive an order email listing each item, each size and, for personalised pieces, every line of text we will print. Keep that email; it has your order number, and your order number is the quickest way for us to find your order. When a tracking link is available for your parcel, we email it to the same address. If you do not have a link, or the link has not moved for a while, email support@picklink.shop with your order number and we will give you the status. More on reading order status is on our Order Tracking page.

If you cannot find an order email, look in your spam, promotions or updates folder first. If it is not there, the email address may have been mistyped at checkout. Write to us from any address with your name and the date you ordered, and we will look it up.

7. Orders that arrive in more than one parcel

A team order with tees, a crewneck, a towel and a tumbler is several different items. If your order arrives in more than one parcel, open the first one and compare it with the order email. If something is still missing after the rest of your parcels arrive, email us with your order number and the item that is missing, and we will help. You never pay extra shipping for an order that arrives in parts.

8. Shipping a gift

Gifts ship the same way as everything else: free, made in 1-3 business days and in transit for 7-14 business days. Say a friend just learned the kitchen at Tuesday open play and you want a Kitchen Line Dad Hat and a Score Call Mug to land before their next session. Order with the full 17-business-day estimate in mind, enter their name and address as the shipping address, and put your own email on the order so the order email and any tracking link come to you, not to them.

If the timing is tight, it is often better to ship the gift to yourself and hand it over at the courts, so you are not relying on the recipient being home. Either way, a gift sent to someone else is still covered by the same 60-day return window, counted from the day it was delivered. If the hat or mug is the wrong pick, the person who placed the order can email us to start a return.

9. Late parcels, lost parcels and items that arrive damaged

If your parcel is taking longer than you expected, first check your planning estimate in section 2: up to 17 business days from the order date. If you are past that, or the status has not changed for a long stretch, contact us with your order number and we will help. Tell us the address it was going to and the last status you saw, so we can start from the same place you are.

If a parcel shows as delivered but you do not have it, check with neighbours, building reception or the club desk if you shipped to a court, then email us with your order number and we will help.

If a piece arrives damaged, misprinted or not what you ordered, contact us with your order number and a photo, and we will help. Photos you send with a problem report are deleted 30 days after delivery. Returns for any reason are covered by our Returns & Exchanges Policy, with 60 days from delivery to send a piece back, and how the money comes back to you is on our Refund Policy page.

10. Customs, duties and import charges

Every order ships from the USA. For parcels going to Canada, Australia or New Zealand, import duties and taxes depend on the destination country and its rules on the day the parcel arrives. Prices on the site are in USD, and the amount you see at checkout is what Pickl Ink charges for the order. If you have questions about import charges on a specific order, email us before you place it and we will tell you what we know.

11. What we sell, so you know what is in the box

Pickl Ink sells club wear and courtside gifts: Kitchen Line Tees, Baseline Sweatshirts, The Bench items (hats, beanie, towel, tumbler, mug and tote) and The Gate team pieces with your club or team name. We do not sell paddles, balls, shoes or any playing equipment, so nothing like that will ever ship from us. If you are browsing for a whole club, start at The Gate: Team Orders; for a single gift, The Bench is the quickest place to look.

12. Questions about shipping

Email support@picklink.shop and include your order number if you have one. We reply within 24 hours on business days. You can also browse the Help Center, read the FAQs or submit a ticket. Pickl Ink, 3042 Lake Barkley Rd, Henderson, NV 89052, US. Email is the only way to reach us; there is no phone line or chat.