Payment Methods

Last updated: November 14, 2026

This page explains how paying for a Pickl Ink order works: where to find the payment options, what the price covers, how to pay for a team, how your payment details are protected and what to do if a payment does not go through. If anything here is unclear, email support@picklink.shop before you order.

1. Where to find the payment options

The available payment options are shown at checkout. When you reach the payment step, the checkout lists every option you can use for that order, and that list is always the one to go by. We keep this page general on purpose, so it never disagrees with what the checkout shows you on the day.

We do not take payment by email, by phone, in a support ticket or by any route outside the checkout. If someone asks you to pay for a Pickl Ink order another way, do not pay and forward the message to us.

2. What the price covers

We keep pricing simple so a captain can work out a team total on the back of the sign-up sheet. Each product has one listed price, and that price is the same in every size.

The checkout shows the full total before you confirm. What you see there is what you are asked to pay.

3. Currency

Every price on picklink.shop is in US dollars. If you pay with a card or account in another currency, your bank or payment provider converts the amount and may add a foreign transaction fee. That conversion rate and fee are set by them, not by us, and they can make the amount on your statement differ slightly from the checkout total.

Picture a Canadian indoor league ordering Baseline Pullover Hoodies and Indoor League Beanies in December for the winter season. The checkout shows the total in US dollars. The captain’s card statement shows the Canadian dollar amount on the day the bank converts it. If the group is splitting the cost, it is easiest to share the final figure from the statement rather than a converted guess. Clubs in Australia and New Zealand, ordering tanks and tees for their summer, will see the same thing in their own currency.

4. Paying for a team or a pair

4.1 One cart line per person

A team order is a set of cart lines, one per player, each with that player’s size and personalisation. The captain can place them all and pay once, or each player can order their own. Either way, every line is charged at the listed price.

4.2 A doubles pair

Two partners want the Doubles Partners Tee, one in M and one in 2XL. That is two cart lines, two sizes, two times the listed price, and one free shipment if they order together. Neither size costs more than the other.

4.3 An end-of-season set

A captain wants to thank every player with a Courtside Towel with Name and a Bench Tumbler with Name. For a group of 6, that is 12 cart lines: six towels and six tumblers, each carrying one player’s name. The total is six times the towel price plus six times the tumbler price. Nothing is added for the names, and nothing is taken off for the quantity.

4.4 Using the sign-up sheet to check the total

The sign-up sheet on the homepage adds up the team total at the listed price for the shirt you tapped. Use it to agree the cost with your group before anyone pays. The sheet itself does not take payment and does not reserve anything; payment happens only at checkout.

5. When you pay

You pay when you place your order, through the option you choose at checkout. Your order confirmation email then lists every line, the personalisation text and the total. Making starts after the order is placed and takes 1-3 business days, so the 24-hour window to change or cancel is the time to fix anything about the order, including how many lines you bought.

6. Payment security

The whole site uses an encrypted HTTPS connection. Your payment details are entered with the payment provider, not stored on our side, and Pickl Ink does not keep full card numbers. Some banks ask you to confirm a payment in their own app or by a code they send; that step comes from your bank or provider, and you should only enter such codes on their screen, never in an email to anyone.

7. If a payment does not go through

A payment can be turned down for many everyday reasons: billing details that do not match the account, an expired card, a spending limit, or a bank flagging an unfamiliar overseas merchant. That last one is common for customers in Canada, Australia and New Zealand paying a US store for the first time.

• Check the billing name, address and card details, then try again.
• Try another option from the list shown at checkout.
• Ask your bank or provider whether they blocked the payment and why.
• If you are still stuck, email us your name and the items you were trying to buy. Never include card details.

8. Duplicate or unexpected charges

If you think you were charged twice for one order, or you see a charge you do not recognise, email us with your order number, the date and the amount of each charge. Do not send a screenshot that shows your full card number. We will look into it with you and, if a payment was taken twice for the same order, arrange for the extra payment to be returned to the same method.

Sometimes a bank shows a pending amount for a payment attempt that did not finish, for example after a timeout on a slow connection at the courts. A pending hold like that is controlled by your bank or provider, which can tell you when it will drop off. If you are not sure whether an order went through, look for the order confirmation email before trying again, or email us and we will check for an order under your email address.

9. Taxes and import charges

The checkout shows the total you pay before you confirm. If you order to Canada, Australia or New Zealand, the destination country may charge import duties or taxes under its own rules. If you would like to know more before ordering, email us.

10. Cancellations, refunds and store credit

If you cancel within 24 hours of ordering, the payment is refunded to the method you paid with. For returns, you have 60 days from delivery, and the refund is sent within 7 days of receiving your return; on change-of-mind returns we also send a free return label. If you choose store credit instead, it never expires and can be used on any later order. Your bank or provider may take a few extra days to show the refund on your statement. The full rules are on the Refund Policy and Returns & Exchanges pages, and the time limits for changes are on Cancel or Change an Order.

11. Discounts

There is no group discount and no tiered team pricing. Twelve shirts cost twelve times the listed price, and that keeps every player’s share easy to work out. If a discount code is ever offered, its terms will be stated with it, and the Terms of Service apply.

12. Splitting the cost within a group

Each order is paid in one checkout. If your group would rather pay separately, there are two simple ways to do it. The first is for each player to place their own order for their own shirt; shipping is free on every order, so nobody pays more for ordering alone. The second is for the captain to place every line, pay once and collect shares from the group. Because every size is the same price and there is no add-on for names, each share is the listed price of the item, which keeps the maths friendly.

The Copy the sheet button on the homepage gives the captain a plain-text tally of sizes and the team total to paste into the group chat, so everyone can see what the money is for before it changes hands.

13. Paying for a gift

Gift buyers often pay with their own card and ship to someone else. That is fine: the billing address is yours and the shipping address is the recipient’s, and the two do not need to match. A partner buying a Kitchen Line Dad Hat for the person who just learned to stay out of the kitchen can have it sent straight to them, or to their own address to hand over at the next session. The order emails go to the email address entered at checkout, so the recipient does not receive the payment details.

14. Changing an order after you pay

Within 24 hours of ordering, you can ask to change a size, a colour or the personalisation text. Since every size costs the same, swapping a player from L to 3XL does not change the amount you paid. If you want to add a player who missed the sheet, place a new order for that person; it ships free on its own. If you want to remove a line within the window, we refund that line to the method you paid with. After 24 hours the order may already be in production, and the 60-day return window is the route for any change.

15. Your record of payment

The order confirmation email is your record. It lists every cart line, the size, the personalisation text for each line, the total and the order number. Save that email until the order has arrived and everyone is happy with their shirt. If you need to ask us about a payment, quoting the order number from that email lets us find it in one step.

16. Before you press pay

• Every player has a cart line with the right size, from S to 5XL.
• Club names, back names and numbers read exactly as you want them printed, in capitals.
• The shipping address is complete, including the postal code and country.
• The email address is correct, so the confirmation reaches you.
• You have chosen an option from the list shown at checkout.

17. Keep your details safe

Pickl Ink will never ask for your card number, security code, bank login or password by email or in a ticket. Our support runs by email only, from support@picklink.shop; we have no phone line and no chat. If you receive a message that claims to be from us and asks for payment details, do not reply with them and forward it to our support address.

18. Contact us

Questions about paying for an order? Email support@picklink.shop with your order number if you have one; we reply within 24 hours on business days. See also our Privacy Policy and Contact Us.