Returns & Exchanges Policy

Last updated: November 14, 2026

If a Pickl Ink piece is not right, you can send it back within 60 days of delivery, for any reason, and that includes personalised items. This page walks through the process: what you can return, how to start, the free return label, how to swap a size and what happens once your parcel reaches us. For the money side, such as where a refund goes and store credit, see our Refund Policy.

1. The 60-day return window

You have 60 days from the delivery date to start a return. The window is the same for every product, every country we ship to and every reason, whether the hoodie is too big, the colour is not what the team wanted or a gift was a miss. Starting a return simply means emailing us within those 60 days; our reply tells you what to do next.

Sixty days is long on purpose. A club that orders tees in March may not see everyone in them until the spring league starts in April. A hoodie bought for the winter indoor session might sit in its bag until the first cold night. You do not need to decide on the day the parcel arrives.

2. What you can return

Everything in the shop can be returned within 60 days of delivery: the Kitchen Line Tees, the long sleeve tee, the tank, the Baseline Sweatshirts including the crewnecks, the pullover hoodie and the quarter-zip, and everything on The Bench: the dad hat, the trucker hat, the cuffed beanie, the courtside towel, the tumbler, the ceramic mug and the tote bag.

Personalised items are returnable within the same 60 days. The Club Crest Tee with your club name, the Varsity Club Crewneck with your home court line, the Team Tee with a back name and number, and the towel and tumbler with a name on them all follow the same rule as a plain tee. There is no separate list of exceptions.

3. How to start a return

1. Email support@picklink.shop or submit a ticket. Put “Return” and your order number in the subject.
2. Tell us which pieces are coming back and, in a few words, why. “Too big”, “wrong colour for our team” or “changed my mind” is plenty.
3. Say what you would like: a refund to your payment method, store credit, or a refund while you order a different size.
4. If something arrived damaged, misprinted or wrong, attach a photo of the piece and the problem.
5. We reply within 24 hours on business days with the next steps. For a change-of-mind return, that reply includes a free return label.

Please email us before you post anything. A parcel that turns up without a matching request takes much longer to connect to the right order.

4. Return postage

For change-of-mind returns, we pay the return postage. You get a free return label by email, print it, stick it on the parcel and drop it off. A size that turns out wrong counts as a change of mind, so a size return gets a free label too.

If the problem is on our side, such as a damaged piece, a print that does not match your order email, or a different item from the one you ordered, contact us with your order number and a photo, and we will help. We will tell you in our reply what happens next for your piece.

5. Swapping a size

Unisex sweatshirts are where most size swaps happen. Here is a typical case: a player orders a Varsity Club Crewneck in her usual size, tries it on and finds it roomy, which is how many unisex crewnecks fit. Many players size down; others keep their size so they can layer it over a long sleeve on cold outdoor nights. If she wants it closer to the body, she emails us for a return, sends the crewneck back with the free return label and places a new order one size down. Every size from S to 5XL is the same price, so the new order costs what the old one did, and the refund for the returned crewneck is sent within 7 days of receiving it.

Doing it as a return plus a new order means the new size starts its 1-3 business days of making straight away, rather than waiting for the old one to arrive back with us. If the piece is personalised, type the same text into the new order so it prints the same way. Our Size Guide explains how to measure a garment you already own, which is the best way to choose the second size.

6. Swapping a colour or a product

Colour swaps follow the same pattern. League organisers who give each team its own crewneck colour sometimes find two teams landed on the same one. The extra Navy crewnecks come back with free return labels, and the organiser orders the same number in Sand or Forest. The same goes for a different product altogether: return the Paddles Up Tee, order the Four on Four Off Long Sleeve.

7. Returning a personalised piece

A personalised piece comes back the same way as any other. We print exactly what was typed, in capitals, and no proof is sent before production, so sometimes a name or a club line that looked fine in the cart looks different on the shirt. If that is your reason, or you simply changed your mind, you can return it within 60 days of delivery.

If what arrived does not match the text in your order email, that is a different situation. Contact us with your order number and a photo of the print next to the order email text, and we will help. If the text matches what was typed but the typing had a typo, the 60-day return is the route, and our Cancel or Change an Order page explains how to catch a typo inside the first 24 hours next time.

8. Gifts

A gift can be returned within 60 days of the day it was delivered, even if it was sent straight to the person receiving it. The person who placed the order starts the return, because the order number and the order email are theirs. If you received a Pickl Ink gift and want to swap it, ask the person who sent it to email us, or write to us yourself with their name and the order number if you have it, and we will work it out with them.

A common case: a doubles partner buys an Indoor League Beanie and a Bench Tumbler with Name for a new player who just started coming to rec play. The beanie is perfect, but the new player already has a tumbler from the club social raffle. The tumbler comes back with a free return label, and the person who paid can take the refund or store credit for another gift from The Bench.

9. Returns from Canada, Australia and New Zealand

The same 60 days from delivery apply wherever we shipped your order. Change-of-mind returns from Canada, Australia and New Zealand also get a free return label. Our reply includes the return address and any instructions for the label. Orders ship from the USA, and import duties and taxes depend on the destination country; if import charges were collected on your original parcel, mention it in your return email and we will tell you what we know.

For clubs in Australia and New Zealand, the flipped seasons can make the 60-day window feel short if you ordered winter hoodies during your summer. Count the 60 days from your delivery date, not from when you plan to wear the piece, and try it on soon after it arrives.

10. Return reasons and what happens next

Whichever row fits, the refund is sent within 7 days of receiving the return, and there is no restocking fee.

11. Returns on a team order

After the first league night, a captain often ends up holding a small pile of shirts that did not work out: one player who left the ladder, one who wants a size up, one who ordered the tank but would rather have the tee. The captain can gather them and send one email listing every piece, its line on the order and what each player wants instead. Each returned piece is refunded at the price paid for it, and each replacement is a fresh cart line with its own size and text.

If the players placed their own orders, each player starts their own return, because each order has its own number and its own payment. Captains can still help by sharing this page in the group chat with a reminder that the window is 60 days from delivery, not from the first match.

Returning part of a team order does not change the price of the shirts that stay, since there is no group discount to lose. And if the team simply wants to try a different style next season, store credit is an easy way to hold the value; it never expires.

12. Packing your return

• Fold apparel and put it in a bag or mailer. Wrap the ceramic mug and the tumbler in paper or a soft layer so they travel well.
• Put a note inside with your order number and your name, so the parcel is easy to match even if the outside gets scuffed.
• If several pieces from one order are coming back, send them together in one parcel where you can.
• Hold on to the drop-off receipt or tracking reference until you hear from us that the refund has been sent.

13. What happens when your return arrives

Once your parcel reaches us, we match it to your return request. The refund is sent within 7 days of receiving the return, to the payment method you used, and we email you when it has gone. If you asked for store credit, it is set up for the same amount instead, and store credit never expires. There is no restocking fee. If you are swapping, your new order is already on its way through the usual 1-3 business days of making and 7-14 business days in transit described on our Shipping & Delivery page.

14. If your order has not shipped yet

Within 24 hours of ordering, you do not need a return at all. You can cancel or change the size, colour, text or address directly by email, and the refund for a cancelled order is sent within 7 days. After that, write to us anyway and we will tell you whether a change is still possible.

15. Need help with a return?

Email support@picklink.shop with your order number. We reply within 24 hours on business days. Photos sent with a problem report are deleted 30 days after delivery. You can also browse the FAQs or the Help Center. Pickl Ink, 3042 Lake Barkley Rd, Henderson, NV 89052, US.