Privacy Policy
Last updated:
Privacy at a glance
- We collect what we need to make, ship and support your order, and nothing for resale.
- We do not sell or rent your personal information.
- The homepage sign-up sheet keeps your taps in your own browser only; nothing on it is sent to us.
- Personalisation text such as club names and back names is kept with your order record.
- Photos you send us, for example with a problem report, are deleted 30 days after delivery.
- You can ask to see, correct or delete your information by email at any time.
This Privacy Policy explains what personal information Pickl Ink collects when you visit picklink.shop or place an order, why we collect it, who we share it with, how long it is stored and what you can ask us to do with it. Pickl Ink is based at 3042 Lake Barkley Rd, Henderson, NV 89052, US. For any privacy question, email support@picklink.shop.
1. Information we collect
1.1 What you give us when you order
To place an order you give us your name, email address, billing address and shipping address, plus any other details the checkout asks for. We also record what you bought: the product, colour, size, quantity and price of each cart line. If you create an account, we keep your login email and your order history so you can see past orders.
1.2 Personalisation text
On the five personalised items you type words for us to print: a club or team name, an est. year, a back name, a number, a home court line, or a name and club line for a towel or tumbler. That text becomes part of the order. It appears in the cart, at checkout and in your order email, and we need it to make the item. If you type a teammate’s name as a back name, that is the only information about them we receive, and we use it only to print their shirt.
1.3 What you tell us in messages
When you email support@picklink.shop or use the Submit Ticket page, we keep what you send: your email address, your order number and anything you write or attach. Some customers attach a photo of a parcel or an item. We use these only to answer you.
1.4 Information collected automatically
Like any website, our server and the services that run it record technical details when you browse, such as your IP address, browser type, device type, the pages you open and the time of your visit. This helps keep the site secure and working. Section 5 explains cookies and browser storage.
1.5 Information from payment providers
Payment is handled by the payment provider you choose at checkout. The provider tells us whether a payment went through and may share limited details such as a transaction reference. We do not receive or store your full card number. The Payment Methods page explains how payment works on this site.
2. The sign-up sheet on the homepage
The round-robin sign-up sheet lets you tap a shirt, a number of players and a size for each player, and then shows a tally. We built it so that nothing personal is needed. It has buttons only and no typed field, so there is no place for names, emails or phone numbers.
Your taps are saved in your own browser using a feature called localStorage, so the tally is still there if you come back later on the same device. That information stays on your device. It is not sent to us, it is not linked to an account and we cannot see it. The Copy the sheet button copies the tally as text to your clipboard; where you paste it, such as your group chat, is up to you and is outside our site.
To clear the sheet, use your browser’s option to clear site data for picklink.shop. Clearing it removes the saved tally and changes nothing else about your orders.
3. How we use your information
- To make your items, including printing the personalisation text exactly as you typed it.
- To ship your order to the address you gave and email you about it, including a tracking link when one is available.
- To handle changes within 24 hours of ordering, returns within 60 days of delivery, refunds and store credit.
- To answer your questions and help with a problem report.
- To keep the site secure, prevent misuse and meet legal and accounting duties.
- To understand which pages and products are useful so we can improve the shop.
Here is how that looks in practice. Say a captain types a back name with a typo and spots it an hour later. She emails us within the 24-hour change window, we find the order by its number and update the text. We used her email to reply and her order record to make the fix, and nothing more.
If you are in the European Economic Area or the United Kingdom, we rely on these legal bases: performing our contract with you (orders, delivery and support), our legitimate interests (security and improving the store), your consent where it is needed (for example for optional cookies) and legal obligations (accounting records).
4. Emails we send you
Placing an order means we email you about that order: the order confirmation with your items and personalisation lines, a tracking link when one is available, and replies to anything you ask. These messages are part of providing the service, so they do not carry an unsubscribe link. Buying from us does not put you on a marketing list. If Pickl Ink ever offers a newsletter, joining it will be your choice, and every message will let you leave with one click.
Please check that your email address is right at checkout. If it has a typo, we cannot send you the order confirmation, and that email is where you review your printed lines one more time.
5. Cookies and browser storage
Essential cookies keep your cart, checkout and account working. Without them, the site cannot remember what is in your cart. The sign-up sheet uses localStorage, described in section 2, which stays on your device.
If we use analytics or advertising tools, we use them only where the law allows and, where consent is required, only after you agree. This policy will be updated to name any such tool. You can block or delete cookies and site data in your browser settings. If you block essential cookies, the cart and checkout will not work.
6. Who we share information with
We share personal information only with the service providers that help us run the shop, and only the parts they need:
- the payment provider you choose at checkout, to take your payment;
- the businesses that make and ship your order, which receive your name, shipping address, the items you ordered and your personalisation text;
- the delivery services that carry your parcel, which receive your name and shipping address;
- our website hosting and email providers, which store and carry the site and our messages.
These providers may use the information only to provide their service to us. We may also disclose information when the law requires it, to protect our rights or someone’s safety, or as part of a business transfer. We do not sell or rent your personal information, and we do not share it for cross-context behavioural advertising.
6.1 Sending to someone else’s address
Gift orders are common here. A doubles partner might buy a Courtside Towel with Name for their partner and send it to their own address so they can hand it over at the next session. Or they might ship it straight to the partner. Either way, the shipping name and address you enter are the ones we pass on for delivery. If you give us someone else’s address, please make sure they are happy for you to do so.
7. How long we keep information
| Information | How long it is stored |
|---|---|
| Order records, including personalisation text | With the order, for as long as accounting and tax law requires, so we can answer questions and handle returns |
| Photos you send us | Deleted 30 days after delivery of the order they relate to |
| Support emails and tickets | As long as they are useful for resolving your request and any follow-up |
| Store credit balance | Store credit never expires, so we keep the balance until it is used |
| Sign-up sheet taps | Not kept by us; they stay in your browser until you clear them |
When information is no longer needed, we delete it or make it anonymous. Keeping personalisation text with the order matters in a practical way: if a club needs one more Club Crest Tee in the same lines next season, we can tell you exactly what was printed before.
8. How we protect information
The site uses an encrypted HTTPS connection. Access to customer information is limited to what is needed to run the shop, and payments are taken by the payment provider rather than on our own pages. No system is completely secure, but we work to protect your information and will tell you if a breach affects you where the law requires notice.
Please never email us card numbers, security codes or passwords. We will never ask for them. If you receive a message claiming to be from Pickl Ink that asks for these, forward it to support@picklink.shop.
9. Your rights and choices
Depending on where you live, you may have the right to access the personal information we hold about you, correct it, delete it, get a copy in a portable format, object to or restrict some uses, withdraw consent, and opt out of the sale or sharing of personal information. To make a request, email support@picklink.shop from the address linked to your order or account. We may ask you to confirm your identity first, and we respond within the time the law requires. You will not be treated differently for using these rights.
Some requests have practical limits. If you ask us to delete your information while an order is still being made or shipped, we may need to keep the details required to finish and deliver it, and we keep order records that accounting law requires.
10. Children’s privacy
Pickl Ink sells adult sizes only and the site is not directed to children under 13, or under 16 where local law sets a higher age. We do not knowingly collect their personal information. If you believe a child has given us personal information, email us and we will delete it.
11. Customers outside the US
We ship to Canada, Australia and New Zealand as well as the US. If you order from one of those countries, your information is processed in the United States and wherever our service providers operate. Where the law requires safeguards for transfers, we rely on the protections our providers offer.
12. Changes to this policy
We may update this policy when our practices or the law change, for example if we add a new service provider. The Last updated date at the top shows the latest version. If a change is significant, we will put a notice on the site.
13. Contact us
Email support@picklink.shop with any privacy question or request; we reply within 24 hours on business days. Related pages: Terms of Service, Payment Methods and Contact Us.