Cancel or Change an Order

Last updated: November 14, 2026

Rosters change. A player drops out of the ladder, a back name gets typed with one letter wrong, someone realises they picked an XL when they wear an L. This page explains how to cancel a Pickl Ink order or change it, what can be changed, what happens once the 24-hour window has passed and how the money comes back when an order is cancelled.

1. The 24-hour window

You can cancel an order, or change it, within 24 hours of placing it. The clock starts at the time shown on your order email. We keep the window short because making an order takes only 1-3 business days, and personalised pieces carry the exact text you typed. Once your club name is on a crewneck, it cannot be taken back off.

Inside the 24 hours, a change costs nothing. Every adult size from S to 5XL is one price, so swapping an M for a 2XL does not change the total, and shipping is free on every order, so a new address does not change it either.

2. How to ask for a cancellation or a change

1. Email support@picklink.shop from the address you used at checkout if you can. Put “Cancel” or “Change” and your order number in the subject line.
2. In the message, list each item you want cancelled or changed, and write the change in full. For text, type the new line exactly as it should print, in capitals, for example “BACK NAME: MORALES”.
3. We reply within 24 hours on business days. Our reply tells you what was changed or cancelled. If anything in your request is unclear, we ask before we touch the order.

Email is the only way to reach us; there is no phone line or chat. If you prefer a form, you can also submit a ticket, which reaches the same inbox.

3. What can be changed

• Size: any adult size S, M, L, XL, 2XL, 3XL, 4XL or 5XL. Hats, the beanie, the towel, the tumbler, the mug and the tote come in one size, so there is nothing to swap there.
• Colour: any colour offered on the same product page, such as moving a Varsity Club Crewneck from Navy to Forest.
• Personalised text: club or team name, est. year, back name, number, home court line, name or club line, within the same character limits as the product page.
• Shipping address: a corrected street, unit number or postcode, or a different address entirely within the US, Canada, Australia or New Zealand.
• Removing an item: take one or more lines off the order. The money for those lines comes back as described in section 6.

To add something, the quickest way is to place a second order. There is no minimum order and shipping is free, so a second order costs the same as adding the item would. If you want to switch to a different product, for example from a Club Crest Tee to the Team Tee with Back Name and Number, we cancel the first line and you order the new one. That way the new piece runs through the cart with its own size and text, and you see the “how it prints” card before you pay.

4. Fixing the text on a personalised piece

We print exactly what is typed, in capitals. No proof or mockup is sent before production, so a typo caught inside 24 hours is worth an email straight away. Here is a typical one: a captain enters a back name of “HENDRICSK” for a player whose name is Hendricks, sees it in the order email that night and writes in with “Line 4, back name: HENDRICKS”. Inside the window, that is a simple fix, and the corrected text is what goes to print.

Character limits stay the same when you change text. Club and team names take up to 18 characters, back names up to 12, the Varsity Club Crewneck home court line up to 22, and the towel and tumbler name up to 14 with an optional club line up to 18. Spaces count. If your club name is longer than 18, shorten it before you write in. “RIVERBEND EVENING PLAYERS” is 25 characters; “RIVERBEND EVENING” is 17 and fits, and so does “RIVERBEND PLAYERS”. Send the version you want and we use that one.

The est. year line is optional. If you left it blank and now want “EST. 2019” on the crest, that counts as a change and needs to reach us within 24 hours. The opposite works too: if you typed a year and the group cannot agree when the club actually started, ask us to leave it off. Years can be anything from 1965 to 2026.

Please type only your own club or group name. We cannot change a line to a league, tournament, brand or venue name or logo, so a request like that is answered with a request for different text.

5. Team orders and player changes

On a team order, each player has their own cart line with their own size and back name. That makes changes straightforward. If a player leaves before the season starts, ask us to cancel just their line. If a player wants a different size after trying on a friend’s tee, ask us to change just their line. The rest of the order carries on.

When a captain collects sizes on the homepage sign-up sheet, the copied tally is a good checklist for change requests. Compare it with the order email line by line before the 24 hours run out. A tally that says 3 L and an order email that shows 2 L and 2 XL is the kind of mismatch that is easy to fix on day one.

If the players placed their own orders, each player writes in about their own order. Writing from the email address on the order helps us match the request to the right order quickly. If a captain is writing on behalf of a player who ordered separately, include that player’s order number and copy them on the email.

6. Refunds for cancelled orders

When we cancel an order or a line at your request, the refund for a cancelled order is sent within 7 days. It goes back to the payment method you used at checkout. How quickly it shows on your statement after that depends on your bank or payment provider. If you would rather have store credit, say so in your email; store credit never expires and can be used on anything in the shop. Full details are on our Refund Policy page.

Partial cancellations work the same way. If you cancel two tees from a six-tee order, the refund for those two lines is sent within 7 days, and the other four are made and shipped as normal.

7. After the 24 hours have passed

Write to us anyway. Tell us what you need and we reply within 24 hours on business days to say whether the order can still be changed. Once production has started we may not be able to change it, and once a parcel is on its way we cannot cancel it.

That is not the end of the road. Every piece we sell, personalised pieces included, can be returned within 60 days of delivery. For change-of-mind returns, such as a size that turns out wrong, we pay the return postage with a free return label, and the refund is sent within 7 days of receiving the return. The steps are on our Returns & Exchanges Policy page.

8. Changing the address on a gift

A lot of address changes are gifts. You order a Paddle Rack Tote for your doubles partner, ship it to yourself by habit and then decide it would be nicer to have it arrive at their door. Inside 24 hours, send us the new name and address and we update the order. Remember that the order email and any tracking link still come to you, since your email is on the order. If the gift is going to another country, it must still be one of the four we ship to: the US, Canada, Australia or New Zealand.

9. Things that do not need a change request

• A different delivery date: we do not promise delivery by a date, so there is no date to change. See Shipping & Delivery for the 1-3 plus 7-14 business day estimate.
• Faster shipping: there is one free shipping method for every order.
• Asking for a group discount: there is none, there is no minimum order, and every line is at the listed price, whether you order 1 tee or 12.
• Checking the status of an order: see Order Tracking, or email us with the order number.

10. Common change requests and what to write

The table is a shortcut, not a script. Write in your own words if that is easier; the parts we need are the order number, the item and the change.

11. Cancelling a whole order

Sometimes the whole plan falls through. The fall session gets moved to a different gym, the club social is called off, or the group decides to wait for next season before ordering shirts. If you are inside 24 hours, email “cancel all” with your order number and we cancel every line. The refund for the cancelled order is sent within 7 days to the payment method you used, or as store credit if you ask for it. Store credit never expires, so it is a sensible choice if the group expects to order again when the season comes round.

If several players each ordered separately for the same event, each one needs to cancel their own order. A short message in the group chat with the store email and a reminder of the 24-hour window usually does the job.

12. A two-minute check before you order

Most change requests can be avoided with a quick look before you press the order button. Read the “how it prints” card on the product page line by line, then check the same text again in the cart and at checkout. Count the characters in any long club name. Make sure every player’s size in the cart matches the size they gave you, and if you used the sign-up sheet, compare its tally with the cart. Check the shipping address, including the unit number. Finally, confirm the email address on the order is one you read, because that is where the order email and any tracking link will go.

If you are unsure about a size, our Size Guide explains how to measure a garment you already own and how our unisex crewnecks and hoodies tend to fit. Sorting that out before checkout saves a change request or a return later.

13. Contact us

Email support@picklink.shop with your order number. We reply within 24 hours on business days. Pickl Ink, 3042 Lake Barkley Rd, Henderson, NV 89052, US. You can also find quick answers in the Help Center.