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\nThis Refund Policy is about the money: when Pickl Ink refunds you, how much comes back, where it goes and how long it takes. The steps for sending a piece back, the free return label and the 60-day window are explained on our Returns & Exchanges Policy page. This page picks up from the moment we have your return, or the moment we confirm a cancellation.
\nThere are four situations where money comes back to you. Each one has a short list of what we need and what you receive.
\nIf you asked us to cancel an order, or one line of it, within 24 hours of ordering, the refund for the cancelled order is sent within 7 days of our confirmation. You receive the full amount you paid for the cancelled lines. Shipping is free on every order, so there is no shipping charge to add back. How to ask is on our Cancel or Change an Order page.
\nReturn any piece within 60 days of delivery and we refund the price you paid for it. Change-of-mind returns come with a free return label, so sending it back costs you nothing. The refund is sent within 7 days of receiving the return. This covers the size that turned out too big, the colour that looked different in the gym lights and the gift that was not quite right.
\nPersonalised items are returnable within the same 60 days. That includes the Club Crest Tee, the Varsity Club Crewneck, the Team Tee with Back Name and Number, the Courtside Towel with Name and the Bench Tumbler with Name. The refund works exactly as it does for any other piece: sent within 7 days of receiving the return.
\nIf a piece arrives damaged, the print does not match the text shown in your order email, or you received a different item, size or colour from the one you ordered, contact us with your order number and a photo, and we will help. Tell us whether you would prefer a refund or a replacement. Photos you send with a problem report are deleted 30 days after delivery.
\nFor a return, the 7 days start when your returned piece reaches us. For a cancellation, they start when we confirm the cancellation by email. Either way, the refund is sent within 7 days.
\n“Sent” is the moment the money leaves us. How long it then takes to appear on your statement depends on your bank or payment provider, and some take a few extra days. If a week has passed since we told you the refund was sent and you still cannot see it, email support@picklink.shop with your order number. We reply within 24 hours on business days and will help you trace it.
\nBecause a return has to travel back to us before the 7 days begin, the total time from posting a return to seeing the refund is longer than 7 days. How long the trip back takes depends on where you post it from and the postal service. Post it soon after you have the label, and hold on to the receipt or tracking reference until the refund arrives, so that if the parcel is slow to reach us we can look for it with the same reference you have.
\n| Situation | \nItem price | \nShipping | \nReturn postage | \nWhen the refund is sent | \n
|---|---|---|---|---|
| Cancelled within 24 hours of ordering | \nRefunded in full | \nFree, nothing charged | \nNot needed | \nWithin 7 days | \n
| Change of mind, including size or colour | \nRefunded in full | \nFree, nothing charged | \nFree return label | \nWithin 7 days of receiving the return | \n
| Personalised piece returned | \nRefunded in full | \nFree, nothing charged | \nFree return label for change of mind | \nWithin 7 days of receiving the return | \n
| Damaged, misprinted or wrong item | \nContact us with your order number and a photo, and we will help | \nAgreed with you by email | \n
There is no restocking fee and no charge for processing a refund. Personalisation is included in the price of the five personalised pieces, so there is no separate personalisation fee to hold back either.
\nYou can return one piece from an order and wear the rest. Only the piece you send back is refunded, at the price you paid for it.
\nA doubles pair is a good example. Two partners order two Doubles Partners Tees on one order, one in an M and one in a 2XL. The M fits, the 2XL is too long. The 2XL comes back with the free return label, and the refund for that one tee is sent within 7 days of receiving it. If they want the right size instead, they can place a new order for an XL at the same price, since every size from S to 5XL costs the same.
\nAnother common one comes at the end of the season. A captain orders a Courtside Towel with Name and a Bench Tumbler with Name for each of 8 players as a thank-you. Two players already have towels from last year and would rather not have a second. The captain returns those 2 towels within 60 days of delivery, and the refund for the 2 towels is sent within 7 days of receiving them. The tumblers and the other 6 towels are unaffected.
\nStore credit suits clubs that order more than once a year. A league organiser who sends back a crewneck in the wrong colour in October may want the value for the winter indoor session rather than back on a card. Ask for store credit when you start the return or the cancellation and the refund is issued as store credit instead. It never expires, so it waits for next spring league, the summer outdoor season or the holiday gift run, whenever the group is ready.
\nStore credit and a refund to your payment method are the same amount. Choosing one over the other does not change what you get back, only where it lands.
\nIf you are returning several pieces from one order, it is easiest to send them in one parcel. If they come back in separate parcels, each one is refunded within 7 days of the day that parcel reaches us.
\nA size swap is handled as two simple steps: a return and a new order. Return the piece that does not fit with the free return label, and place a new order for the size you want. The new order is made in 1-3 business days and ships free, and the refund for the returned piece is sent within 7 days of receiving it. Since every adult size is one price, the new order costs the same as the old one, so the two amounts match.
\nThe same goes for switching products. If a player decides the League Night Quarter-Zip suits them better than the Baseline Pullover Hoodie, they return the hoodie for a refund and order the quarter-zip at its listed price. If the two prices differ, the difference is simply the gap between what you were refunded and what you paid for the new piece; nothing is netted off behind the scenes.
\nTeam orders are refunded line by line to whoever paid for that line. If the captain paid for all 12 shirts on one order, any refund goes back to the captain’s payment method, and the captain settles up with the player in the group chat. If each player paid for their own order, each player’s return is refunded to that player.
\nCaptains sometimes ask whether a returned shirt changes the price of the rest of the order. It does not. There is no group discount, so removing a shirt from a team order never raises the price of the shirts that stay.
\nOrders ship from the USA. For parcels to Canada, Australia or New Zealand, import duties and taxes depend on the destination country. If import charges were collected on your parcel and you are returning it, email us before you post it with your order number, and we will tell you what we know about your case.
\nIf something looks wrong with a charge, such as an amount you do not recognise or a refund you expected but cannot see, please email us first. We can usually sort it out by looking up the order and the refund date. Writing to us does not affect any rights you have with your bank or payment provider.
\nEmail support@picklink.shop or submit a ticket with your order number. We reply within 24 hours on business days. Related pages: Returns & Exchanges, Shipping & Delivery and Payment Methods. Pickl Ink, 3042 Lake Barkley Rd, Henderson, NV 89052, US.
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