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\nWaiting on a box of club shirts before league night is a familiar feeling. This page explains where to find your order number, how to get the status of a Pickl Ink order, what each stage means, what the time estimates are and what to do if a parcel seems stuck. If you only want the short version: find your order number in your order email and write to support@picklink.shop. We reply within 24 hours on business days.
\nYour order number is in the order email we send as soon as checkout is complete. It is near the top of the email, next to the order date, and it is the single most useful thing you can send us. With it, we can find your order in seconds; without it, we search by name and email, which takes longer.
\nIf you cannot find the email, search your inbox for “Pickl Ink” and look in the spam, promotions or updates folders. Still nothing? The email address may have been mistyped at checkout. Write to us from any address with the name on the order, the date you ordered and what you bought, and we will look it up. When you write, never include card numbers, account passwords or other payment details. We do not need them to find an order, and email is not the place for them.
\nThere are two ways to see where your order is.
\nThe first few days after you order are usually quiet. Your order is being made during the 1-3 business days of production, so there is often nothing to track until it has left us. That is normal, and it is not a sign that anything is wrong.
\n| Stage | \nHow long | \nWhat is happening | \nWhat you can do | \n
|---|---|---|---|
| Order placed | \nDay of checkout | \nYour order email arrives with your order number and every line, size and personalised text. | \nCheck every line. You have 24 hours to cancel or change anything. | \n
| Being made | \n1-3 business days | \nYour pieces are prepared, and personalised pieces get the text exactly as typed. | \nNothing needed. Changes are only possible within the 24-hour window. | \n
| On its way | \n7-14 business days | \nYour parcel is in transit from the USA to your address. | \nUse the tracking link if we have emailed one, or ask us for the status. | \n
| Delivered | \nUp to 17 business days after ordering, as an estimate | \nThe parcel has reached your address. | \nOpen it and compare it with your order email. Your 60-day return window starts today. | \n
| Something looks wrong | \nAny time | \nA delay, a missing piece or a problem with an item. | \nContact us with your order number, and a photo if it is about an item, and we will help. | \n
The total is not a promise of a delivery date. We do not promise delivery by league night, the season opener, a club social or a holiday. The 17-business-day figure is an estimate from our stated times, not a guarantee, and it is the number we suggest counting back from when an event matters.
\nStore emails and order pages use a few standard status words. Here is what they mean for a Pickl Ink order.
\nIf you see a status that does not match what you expected, such as Cancelled on an order you did not cancel, email us right away with the order number.
\nTracking pages tend to use plain phrases. “Label created” means the parcel has been registered for shipping but may not have been scanned yet. “In transit” means it is moving between facilities. “Out for delivery” means it is on the final leg to your address. “Delivered” means the delivery was recorded. Anything like “exception”, “held” or “returned to sender” means something has interrupted the trip; if you see one of those, email us with your order number and we will help.
\nParcels to Canada, Australia and New Zealand cross a border on the way, so the scans can pause for a while in the middle of the trip. Import duties and taxes depend on the destination country, and a request from the local postal service or customs about charges can be one reason a parcel waits. If you receive a notice like that, write to us with your order number and the wording of the notice.
\nTeam orders are easiest to follow when someone keeps a short list. Say a league organiser buys Varsity Club Crewnecks for six teams, one colour per team: Maroon, Navy, Forest, Heather Grey, Sand and a second Navy for the sixth. If each team captain places their own order, there are six order numbers, six order emails and possibly six tracking links. A simple note in the organiser’s phone with team, colour, order number and captain’s email makes every status question quick.
\nIf the captain places one order for the whole team, there is one order number to follow. Open the order email and check that every player’s line is there. A team that runs from an S to a 5XL is a good test: find the smallest and the largest size on the order email and tick them off when the parcel is opened. If any piece is missing after everything has arrived, contact us with the order number and the missing line, and we will help.
\nThe homepage sign-up sheet lives only in the browser where it was filled in; nothing from it is sent to us. If you used it to collect sizes, keep the copied tally in the group chat so you can compare it with what arrives.
\nA complete first email saves a round of back-and-forth. Include:
\nWe reply within 24 hours on business days. If your question is about several orders, such as one per team, list every order number in the same email rather than sending one email per order.
\nWhen you send a gift straight to someone else, the order email and any tracking link come to you, because your email is on the order. That keeps the surprise, but it also means the recipient cannot see the status. If the gift is a Courtside Towel with Name for a partner’s birthday, check the tracking link yourself near the end of the estimate and send a quiet heads-up so they look out for a parcel. If you need to change the gift address, the 24-hour window applies, just as it does for any address.
\nA New Zealand club planning matching tank tops for its summer outdoor season in December can work the timeline backwards. Pick the first evening you want everyone in the Winners Stay Tank, count back 17 business days on your own calendar and treat that as the target date for every player’s order. Then add a few days for the last player to send their size. The 17 business days are an estimate from our stated times, not a guarantee, so ordering earlier is always the safer move. Once orders are in, use this page and the tracking link emails to follow them.
\nFirst, count the business days since you ordered. If you are still inside the 1-3 business days of making plus 7-14 business days of transit, the parcel is within the estimate, even if it feels slow. If you are past 17 business days, or the tracking link has not changed for a long stretch, contact us with your order number and we will help. Tell us the shipping address and the last status you saw.
\nIf tracking says delivered and the parcel is not there, look around the door and any parcel lockers, check with neighbours and building reception, and if you had it sent to a club or a court, ask at the desk. Then email us with your order number and we will help.
\nLay the pieces out and compare them with your order email: product, colour, size and, for personalised pieces, each line of text. We print exactly what was typed, in capitals, so the order email is the reference. If anything is damaged, misprinted or different from what you ordered, contact us with your order number and a photo, and we will help. Photos sent with a problem report are deleted 30 days after delivery.
\nIf everything is right but a size is not, you have 60 days from delivery to return it, with a free return label for change-of-mind returns. See our Returns & Exchanges Policy for the steps and our Size Guide before you choose the next size.
\nAddress changes are easy within 24 hours of ordering, as explained on our Cancel or Change an Order page. After that, the order may already be made or on its way. Email us anyway with the order number and the correct address, and we will tell you what can still be done.
\nEmail support@picklink.shop with your order number. We reply within 24 hours on business days. More detail on times and destinations is on our Shipping & Delivery page, and the money side of cancellations and returns is on our Refund Policy page. Pickl Ink, 3042 Lake Barkley Rd, Henderson, NV 89052, US.
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