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\nThink of this page as the bench by the gate: the place you walk over to when you need something sorted. Find your topic below, read the short version, then follow the link if you want the whole rule. Pickl Ink is an email-only shop, so there is no phone line and no chat window. Everything here is written so you can solve the common things on your own, and so that when you do write to us, your first email already has what we need.
\nThese five come up more than anything else. Each one is answered in a sentence or two here and in more depth on the linked page.
\nWe sell 20 items for pickleball clubs and the people who give them gifts: tees, a long sleeve tee, a tank, varsity-style crewnecks, a pullover hoodie, a quarter-zip, a dad hat, a trucker hat, a cuffed beanie, a courtside towel, a tumbler, a mug and a tote. They are club wear and courtside gifts. We do not sell paddles, balls, shoes or other playing equipment, and we make no sport-fabric claims about the apparel. The store is laid out like a court: Kitchen Line Tees, Baseline Sweatshirts, The Bench for hats, towel, tumbler, mug and tote, and The Gate for team orders. Everything is also in the shop.
\nIf you are buying for someone else, the paddle rack on the homepage asks “Whose paddle is next on the rack?” and sorts gifts into four tags: for the captain, for the partner, for the new player and for the whole club. A popular end-of-season idea is a Courtside Towel with Name and a Bench Tumbler with Name for every player, each with the player’s name and the same club line.
\nAdult unisex sizes only: S, M, L, XL, 2XL, 3XL, 4XL, 5XL. Every size is the same price. There are no youth sizes. Headwear and gifts are one size. Garment measurements are being confirmed, so the Size Guide explains how to measure a shirt you own and how unisex cuts usually sit. If you are between two sizes, email us and say what you normally wear and how you like the fit.
\nThe sign-up sheet on the homepage does the counting. Choose the shirt, choose 4, 6, 8 or 12 players, tap a size for each, then copy the sheet into your group chat. It runs on buttons only and lives in your own browser, so nothing is sent to us. When the sizes are agreed, each player still gets one cart line with their own size and back name.
\nFive items take your text, and the text is included in the price. Limits are short on purpose: 18 characters for a club or team name, 12 for a back name, 22 for a home court line, 14 for a towel or tumbler name, and a number from 0 to 99 on the Team Tee. Type only your own club or group name. League, tournament, brand and venue names or logos are not accepted; see the Intellectual Property Policy.
\nThe available payment options are shown at checkout. Prices are in US dollars. We do not collect sales tax at checkout. For anything else about paying, see Payment Methods.
\nThis is the most useful minute you will spend. Every personalised line in the cart shows the exact text that will be printed. Read each name out loud, check the size next to it, and make sure the count of lines matches the count of players. A captain with 12 lines should see 12 back names, not 11 and a duplicate.
\nPut the recipient’s name and address in the shipping fields. If a gift is going to a partner who wants it at their own address, that is fine; the order email goes to whoever placed the order.
\nWe ship to the United States, Canada, Australia and New Zealand, from the USA, with free shipping and no minimum. We do not sell or ship anywhere else. Import duties and taxes depend on the destination country; ask us before ordering if you need more detail.
\nYou have 24 hours from ordering to cancel, or to change a size, a colour, the spelling on a personalised line or the shipping address. Email us with the order number and the exact change. After that window the order may already be in production. Full rules: Cancel or Change an Order.
\nWhen a tracking link is available, we email it. If you have not seen one, or want an update, email your order number and we will tell you the status. Read Order Tracking for what each stage means.
\nWe do not promise delivery by a particular day. A Canadian indoor winter league ordering hoodies in December should count back the full 17 business days from the first night they want to wear them, and remember that holiday weeks can hold up parcels in transit. Ordering early is the only reliable plan. Clubs in Australia and New Zealand, where the seasons run the other way, do the same count against their own winter and summer.
\nYou can return any item, personalised or not, within 60 days of delivery. For a change of mind, we send a free return label, so you do not pay return postage. To get a different size, return the first one and place a new order for the size you need. Steps: Returns and Exchanges.
\nWe send your refund within 7 days of receiving the return. The money goes back to the original payment method. Store credit, when used, never expires. Detail: Refund Policy.
\nEmail us your order number and a photo of the problem, and we will help. Photos you send are deleted 30 days after delivery. If a parcel seems late, write to us with the order number and we will look into its status.
\n| Your situation | \nKey number | \nPage | \n
|---|---|---|
| Wondering when a parcel will land | \n1-3 + 7-14 business days | \nShipping and Delivery | \n
| Want a tracking update | \nEmail with order number | \nOrder Tracking | \n
| Spotted a typo or wrong size after paying | \n24 hours | \nCancel or Change an Order | \n
| Need to send something back | \n60 days from delivery | \nReturns and Exchanges | \n
| Waiting on money back | \n7 days after we receive it | \nRefund Policy | \n
| Choosing between two sizes | \nS to 5XL, one price | \nSize Guide | \n
A spring league captain opens the sign-up sheet on Friday, taps the Team Tee with Back Name, taps 12 players and fills in a size for each from memory. She copies the sheet into the group chat and asks everyone to check. By Sunday two players have changed their size, so she updates the taps and copies it again. On Monday she adds 12 cart lines, one per player, each with a back name and number. She reads the cart line by line, pays, and counts back 17 business days on the calendar to see roughly when the box might land. The sheet never left her phone, and the order email repeats every line she typed.
\nA ladder organiser has players from S to 5XL. Because every adult size is one price, he does not have to split the cost differently for anyone. Each player sends him their size and the name they want on the back, he places one order with one line each, and the players pay him back the same listed price. If someone’s size turns out wrong, that one piece can come back within 60 days of delivery with a free return label, without touching the rest of the order.
\nA friend wants a gift for someone who started open play last month. She checks the “for the new player” tag, picks a tee and a dad hat, and puts the new player’s address in the shipping fields. She does not need the recipient’s size for the hat, which is one size, and for the tee she guesses from a shirt the player already wears. If the guess is off, the return window covers it.
\nA club called something like “Northshore Recreation Paddle Group” types it into the Club Crest Tee and the field stops at 18 characters. The board tries “NORTHSHORE PADDLE” and “NORTHSHORE REC” on the “how it prints” card and picks the one that reads cleanly. Since there is no proof step, the card on the product page is the moment to decide.
\nThe sign-up sheet keeps its tally only in your browser. When you order, we receive the details needed to make and ship it: your name, address, email and the personalised text you typed. Read the Privacy Policy for how that information is used, who it is shared with to get your order to you, and how to write to us about it. Photos you send with a problem report are deleted 30 days after delivery, so you do not need to chase us to remove them.
\nThe Terms of Service set out the rules for buying from us and name the law that applies, which is the law of Nevada.
\nOur designs are original. If you believe something on the site uses your work, follow the DMCA page for copyright, or the Intellectual Property Policy for trademarks and names.
\nEmail support@picklink.shop. We reply within 24 hours on business days. Our Submit a Ticket page shows how to write a subject line and what to include so we can answer in one reply, and Contact Us lists our postal address: Pickl Ink, 3042 Lake Barkley Rd, Henderson, NV 89052, US. Prefer to browse everything at once? The sitemap lists every page, and the FAQs collect the longer list of questions.
\nOne request: never send a full card number, a password or a security code by email. We will never ask for them.
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