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\nThe quickest way to reach us is an email to support@picklink.shop. Every message lands in one inbox and is answered in writing, which suits clubs well: a captain can forward our reply to the whole group and nobody has to remember what was said on a call. We reply within 24 hours on business days.
\nIf you are not sure what to include, the Submit Ticket page has a ready-made email link for each topic and a list of the details we need. Use whichever you like; please pick one, because sending the same question both ways can slow the reply down rather than speed it up.
\nWe do not have a phone line, live chat or social media accounts. If you see an account using the Pickl Ink name somewhere else, it is not us, and you should not send it order details or payment information.
\nPickl Ink, 3042 Lake Barkley Rd, Henderson, NV 89052, US. Email: support@picklink.shop.
\nThis address is for business identification. Please do not send returns to it unless our return instructions tell you to; returns follow the steps on the Returns & Exchanges page, and on change-of-mind returns we send you a free return label.
\nA complete first message usually gets a complete first answer. Before you press send, check you have included:
\nPhotos you send are used only to help with your request and are deleted 30 days after delivery, as described in our Privacy Policy. Please do not include card details, bank screenshots that show a full card number, or passwords.
\nMany questions already have a full answer on one of our support pages. This table points you to the right one. If the page does not settle it, email us and say which page you read; it helps us answer the part that is still open.
\n| Your question | \nWhere to look | \nWhat it covers | \n
|---|---|---|
| Where is my order? | \nOrder Tracking | \nHow to check status and what the tracking link shows when one is available | \n
| How long will it take? | \nShipping & Delivery | \n1-3 business days to make, 7-14 business days in transit, free shipping to the US, Canada, Australia and New Zealand | \n
| Can I change a size or a back name? | \nCancel or Change an Order | \nChanges and cancellations within 24 hours of ordering | \n
| How do I send something back? | \nReturns & Exchanges | \n60 days from delivery, personalised items included, free return label on change-of-mind returns | \n
| When do I get my money back? | \nRefund Policy | \nRefund sent within 7 days of receiving your return; store credit that never expires | \n
| Which size should I pick? | \nSize Guide | \nHow to measure and how unisex sizes S to 5XL tend to fit | \n
| How do personalised items work? | \nFAQs | \nCharacter limits, capitals, what you may type and the how-it-prints card | \n
| How do I pay? | \nPayment Methods | \nOptions shown at checkout, USD pricing and team totals | \n
| Ordering for a whole team? | \nHelp Center | \nUsing the sign-up sheet and placing one cart line per player | \n
Some requests only work if they reach us quickly. Changes to sizes, colours, addresses and personalisation text are possible within 24 hours of ordering. After that, the order may already be in production. If your message is about a change, start the subject line with the word Change and the order number, for example Change 4127, so it is easy to spot.
\nHere is a common one. A player taps M on the sign-up sheet, the captain orders, and that evening the player tries on a friend’s shirt and realises they want an XL. The captain emails the next morning, still inside the 24 hours, with the order number, the player’s back name and the new size. That is everything we need. Every size is the same price, so nothing extra is charged.
\nIf the 24 hours have passed, the change is still possible after delivery through a return within 60 days. Writing to us does no harm either way; we will tell you which route applies.
\nYou are welcome to email before you buy. Pre-order questions we see often:
\nA crewneck cut unisex can feel roomy. Some players choose one size down for a closer fit; others keep their usual size so there is space for a layer underneath on a cold indoor night. Tell us your usual size and how you like a sweatshirt to sit, and we will point you to the Size Guide notes. Garment measurements are still being confirmed, so if exact numbers matter to you, ask and we will reply with what we have.
\nThe live how-it-prints card on the product page shows your lines as you type, in capitals. We do not send a proof or mockup before production, so the card, the cart, the checkout and the order email are the places to check. If you are unsure whether a name fits the character limit or reads well, email it to us before ordering and we will tell you how it fits the field.
\nWe sell club apparel and courtside gifts only. If you are after paddles, balls or shoes, we do not carry them. You can see the whole range in the Shop.
\nIf an item arrives damaged, misprinted or different from what you ordered, email us with your order number and a photo, and we will help. Please hold on to the item and its packaging until we have replied, so nothing needed to sort it out is lost. Say which cart line it is for team orders; a photo of the back name or number makes it immediately clear which player’s shirt is affected.
\nFor example, a league organiser opens a box of Varsity Club Crewnecks and finds one in Navy where she ordered Forest for that team. She photographs the sweatshirt next to the packing material, notes which team it was meant for and sends both with the order number. That single message is enough to start.
\nAllow the full estimate before worrying: 1-3 business days to make plus 7-14 business days in transit, which adds up to as many as 17 business days. That figure is an estimate from our stated times, not a guarantee. When a tracking link is available, we email it to you, and the Order Tracking page explains what it shows. If the estimate has passed, or the tracking has not changed for a while, email us your order number and we will look into the status with you.
\nBuying for someone else? Tell us if the gift should be shipped to a different address from your billing address; you can set that at checkout, and if you have made a mistake, email within 24 hours. Organising a group? There is no minimum order, no quote form and no group discount; each player is one cart line at the listed price. The sign-up sheet on the homepage tallies sizes for 4, 6, 8 or 12 players, and the The Gate zone holds the personalised team items.
\nOn team orders, the captain usually places every line and receives the emails. If you are a player on that team and something about your shirt needs attention, the fastest route is to ask your captain to email us from the address used at checkout. If that is not possible, write to us yourself with the captain’s name, the team name printed on the front and your back name, and we will work out the best way forward with the person who placed the order. For privacy reasons, we share order details only with the buyer.
\nWe ship free to all three countries from the USA, with the same 1-3 business days to make and 7-14 business days in transit. Our replies follow US business days, so a message sent on a Saturday morning in Auckland may be answered once the US working week begins. If you have a question about import duties or taxes for your country, ask before you order and we will tell you what we know.
\nClubs south of the equator often plan the other way round from US clubs: summer outdoor kit in November and December, sweatshirts and beanies for the cooler months mid-year. If you are planning a season order, mention your country and start date in your email and we will help you count back from the stated times.
\nReturns are open for 60 days from delivery on every item, including personalised ones. Refunds are sent within 7 days of receiving your return, and store credit never expires. If you are asking about a return already on its way back, include the order number and the date you sent it. If you are asking about a store credit balance, include the email address the credit was issued to. The Refund Policy covers the money side in full.
\nTo ask what information we hold about you, or to correct or delete it, email support@picklink.shop from the address linked to your order. Write Privacy request in the subject line. The Privacy Policy explains what we keep and for how long.
\nIf you believe something on our site uses your work or your mark without permission, please follow the steps on the DMCA page or the Intellectual Property Policy, which list what a notice needs to include.
\nCaptains and organisers notice things we miss: a colour a league keeps asking for, a line on the season strip that does not match how your club plays, a field on the sign-up sheet that would save a step. Send it to us with the word Idea in the subject line. We read every suggestion; we cannot promise to act on each one.
\nWe reply within 24 hours on business days, from support@picklink.shop. If you have not heard back, check your spam or promotions folder first, then reply to your original message rather than starting a new thread, so your order history stays in one place. We will never ask you to pay, confirm a card or sign in through a link in a support email.
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